Tag Archives: Unifonic

Technologies

Unifonic and Ideem Forge Strategic Partnership to Define Future of Digital Identity in GCC

RIYADH/DUBAI, 18 June 2026- Unifonic, the region’s leading AI-native CX Platform, has entered into a strategic partnership with Ideem to establish a secure digital ecosystem for enterprises across the Gulf Cooperation Council (GCC) with next-generation, passwordless authentication.

Unifonic has established itself as a trusted partner to the region’s largest brands, enabling them to navigate the complexities of customer communication across telecom, conversational messaging, digital messaging and social media messaging channels. With the GCC organisations championing digital maturity potential, Unifonic strives to address the challenges associated with ‘authentication,’ which is emerging as one of the biggest hurdles in the customer journey.

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Technologies

Unifonic acquires Segmentify to pioneer agentic marketing across MENA

Combining conversational engagement with Segmentify’s real-time AI personalization to power autonomous marketing agents that engage, personalize, and convert at scale.

Riyadh, Saudi Arabia, 10 June 2026 — Unifonic, an AI-native customer engagement platform purpose-built for enterprises and public sector organizations across emerging markets, today announced the acquisition of Segmentify, a leading AI personalization and behavioral intelligence platform serving enterprise retailers and e-commerce brands across EMEA. The acquisition marks Unifonic’s most decisive investment yet in agentic marketing, a new category in which autonomous AI agents personalize, orchestrate, and optimize every customer interaction in real time, turning engagement into measurable conversion.

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Technologies

Unifonic unveils state-of-the-art AI at Seamless Saudi Arabia, elevating customer experiences to new heights

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Unifonic unveils state-of-the-art AI at Seamless Saudi Arabia, elevating customer experiences to new heights

September 4, 2023- Unifonic, the Middle East’s leading customer engagement platform, is proud to present its AI-powered Chatbot, at the Seamless Saudi Arabia 2023 event.

As a key player in the region’s communications landscape, Unifonic takes center stage at Seamless Saudi Arabia 2023, one of the largest events focusing on payments, fintech, retail, and eCommerce innovations, to showcase their game-changing platform and their latest innovations in Artificial intelligence and machine learning technology.

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