UAE, 9 August 2024 – Nearly half of customer service teams, over two-fifths of salespeople, and a third of marketers say they’ve fully implemented artificial intelligence (AI) to augment their work. Yet 77% of business leaders cite nagging issues around trusted data and ethics that could grind their deployments to a halt, according to Salesforce research. 

UAE, 1 August 2024 – Salesforce (NYSE: CRM), the global leader in CRM, today released the new State of Sales report, sharing insights from 5,500 sales professionals across 27 countries — including 100 from UAE.

UAE, 16 July 2024 – Today’s workers already trust AI to do almost half of their work tasks, according to new Salesforce research. While workers feel most comfortable when AI and humans work together, they are also beginning to trust AI to complete time-saving tasks autonomously, like writing code, uncovering data insights, and drafting written communications.

New benchmark and leaderboard give businesses the guidance they need to make smart decisions when evaluating generative AI models for their CRM systems

UAE, 21 June 2024 – Salesforce announced the world’s first LLM benchmark for CRM to help businesses evaluate the rapidly growing number of large language models (LLMs) for use in their customer relationship management (CRM) systems. 

Salesforce Brings Slack AI to All Paid Customers, Adds Recap to Deliver Daily Morning Digests

Slack strengthens its AI-powered platform as it continues rolling out native generative AI capabilities to users, including enhanced search, channel and thread summaries, and a new recap feature

Customers like Wayfair, Beyond Better Foods, and more depend on Slack AI to stay ahead of the workday and better surface and prioritize information

UAE, 24 April 2024  – Salesforce today announced that Slack AI — which uses a company’s conversational data to help users work faster and smarter — is now available to all paid Slack customers with expanded language support. Now, businesses of all sizes can access a trusted and intuitive generative AI experience built natively on the secure platform where their work already happens.