Tag Archives: Salesforce

3 Ways Middle East CIOs Can Embed Resilience in Their Business

3 Ways Middle East CIOs Can Embed Resilience in Their Business

Organizations need to secure IT and business alignment, create data-driven architecture, and prioritize reskilling, innovate within budget, and seek flexible licensing arrangements, says Jules De Meester

By Jules De Meester, Senior Director, Solution Engineering – Middle East and Africa, Salesforce

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New Salesforce CDP Innovations Make Customer Interactions Smarter, Easier and Faster

New Salesforce CDP Innovations Make Customer Interactions Smarter, Easier and Faster

The new Salesforce CDP helps companies prioritize first-party data to make every customer interaction more personalized;

The Bank of Montreal and convenience store retailer Casey’s use Salesforce CDP to deliver a single source of customer truth and frictionless experiences

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Salesforce Reimagines Service Cloud to Transform Customer Service from Anywhere

Salesforce Reimagines Service Cloud to Transform Customer Service from Anywhere

Eighty-eight percent of service professionals report that the pandemic exposed technology gaps in their jobs;

New Service Cloud innovations give organizations the technology they need today to support agents working from home, in the field or in a hybrid model – all in one system;

Estee Lauder, Smile Direct Club and Sonos embraced Service Cloud 360 to meet new customer expectations

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Saudi Arabia’s Umrahme Digitally Transforms Travel Experiences for Millions of Umrah Pilgrims with Salesforce

Saudi Arabia’s Umrahme Digitally Transforms Travel Experiences for Millions of Umrah Pilgrims with Salesforce.

Umrahme Grows Market Share to 80 Percent, Enables 90 Percent Customer Satisfaction.

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New Research Highlights Pandemic’s Destabilizing Effect on Manufacturing and What Comes Next

New Research Highlights Pandemic’s Destabilizing Effect on Manufacturing and What Comes Next

DUBAI, United Arab Emirates – 30 March 2021 – Salesforce has published its first Trends in Manufacturing report, providing insight into some of the issues that global manufacturing leaders currently face and how they plan to adapt to a post-COVID era. It also spotlights the technological innovations that certain manufacturers have embraced in order to feel prepared for the future of their industry. 

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