Tag Archives: Backbase

Technologies

Backbase acquires Kasisto, leading the industry shift to Agentic Banking

Strategic acquisition brings banking-grade agentic AI with governance and regulatory controls built into the Backbase AI-native Banking OS.

July 2026 – Backbase has announced the acquisition of Kasisto, a pioneer in agentic AI for banking and financial services. Kasisto’s agentic platform, financial services intelligence, and New York-based team are now part of Backbase and the AI-native Banking OS.

Jouk Pleiter, Founder and CEO at Backbase

Most banks have deployed agentic AI in isolated pockets — agents that answer questions without resolving work, leaving intent fragmented across channels, contact centers, and operations. Closing that gap requires purpose-built banking intelligence, reasoning-native agents, and governance embedded from the ground up – not generic AI platforms.

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Technologies

Backbase unveils Intelligence Fabric to unlock AI-productivity gains for banks

  • The expansion of the Engagement Banking Platform includes a powerful set of natively embedded data/AI capabilities.
  • Agentic AI will allow banks to unlock productivity gains across all their critical customer servicing and sales operations.
  • High priority capabilities include Conversational Banking, Customer Lifetime Orchestration, Advanced Financial Insights, and AI-Augmented Customer Support.
  • The Intelligence Fabric will leverage Backbase’s Grand Central Integration Platform-as-a-Service to unify data from diverse sources in a bank’s tech ecosystem.

Dubai, United Arab Emirates, October 07, 2024 – Backbase is excited to announce a major expansion of the Engagement Banking Platform with the introduction of the Intelligence Fabric layer, a powerful set of data and AI infrastructure and development capabilities that are now natively embedded in the platform. This groundbreaking launch is set to redefine how banks can harness the power of data and AI to unlock significant productivity gains within their business-critical customer servicing and sales operations.

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