Tag Archives: Freshworks

Technologies

UAE Employees Demand Better Support from IT Teams Despite Service Levels Beating Global Benchmarks, Freshworks Report

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UAE Employees Demand Better Support from IT Teams Despite Service Levels Beating Global Benchmarks, Freshworks Report

Dubai, United Arab Emirates – 11 May 2023 – A new report by Freshworks Inc. (NASDAQ: FRSH), today revealed a surprising juxtaposition for IT teams in the UAE. While on average, IT service requests from employees in the country are resolved 20% faster than the global average, when it came to the employee satisfaction[1], the nation placed in the bottom 4 of the 25 countries in which the research was conducted.

Freshworks’ report also found that while First Contact Resolution for IT service tickets in the country (80.8%) is also impressively higher than the global average (72%), the ability of IT teams in the UAE to meet resolution SLAs (90.8%) is still lower than the global average (95%).

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Real Estate

Freshworks Embeds Generative AI to Help Customer Support, Sales and Marketing Teams Improve Quality and Efficiency

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Freshworks Embeds Generative AI to Help Customer Support, Sales and Marketing Teams Improve Quality and Efficiency

Freshworks’ extends its Freddy artificial intelligence strategy with the latest GPT large language models

Dubai, UAE – March 2023 – Freshworks Inc. (NASDAQ: FRSH) today announced

new GPT-based conversational enhancements to Freshworks’ natively-built AI powered assistant, Freddy. Using OpenAI’s ChatGPT and underlying large language models, the latest generative AI capabilities of Freddy help a wide range of customer-facing professionals work faster, smarter, and more effectively. Customer service agents respond quickly to customers and employees in the right tone, marketers compose more compelling copy in a fraction of the time, and salespeople craft powerful emails that hook in a prospect.

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Technologies

Freshworks and Meta Partner to Help Businesses Elevate Conversational Customer Experience 

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Freshworks and Meta Partner to Help Businesses Elevate Conversational Customer Experience  Through the World’s Most Popular Messaging Apps

Powered by the Freshworks Neo platform, the Freshworks CX and CRM integrations with WhatsApp, Instagram Messaging, and Facebook Messenger, enable teams to deliver intelligent and personalized messages at scale

February 6, 2023 – Freshworks Inc. (NASDAQ: FRSH), today announced that companies around the world have increased customer retention by using Freshworks’ conversational AI bots to automate communication with buyers through WhatsApp, Instagram Messaging, and Facebook Messenger. International companies like MTN Cameroon in Africa, Body & Fit in Europe and The Giving Movement in Dubai have elevated their customer support efficiency on Meta’s messaging platforms using Freshworks’ Freshchat™, Freshdesk™ and Freshsales™ products.

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Technologies

Freshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk

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Freshworks Turns Freshservice Demand into a New Product Opportunity with Multi-Department Service Desk

Freshworks extends its service management platform to serve non-IT departments with “Freshservice for Business Teams” as part of the company’s Fall ‘22 Launch

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