Tag Archives: Freshworks

One in Five MEA Employees Would Prefer Better Software Over More Vacation Time, Freshworks Report

One in Five MEA Employees Would Prefer Better Software Over More Vacation Time, Freshworks Report

Bloated applications have made nearly a quarter (23%) of the region’s employees want to quit, and has decreased motivation for nearly a third (31%)

Dubai, United Arab Emirates – July 27, 2022Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today released the findings of a report, which found IT professionals in the Middle East and Africa (MEA) spend nearly a full work day each week (an average of 7 hours and 53 minutes) dealing with bloatware – unwanted, overly complicated SaaS add-ons and features that hinders productivity and causes frustration at work. This has consequently had an impact on their productivity (51%), decreased their motivation (31%) and made them want to resign (23%).

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Nine in 10 Employees in Middle East and Africa are Frustrated by their Workplace Technology,……

Nine in 10 Employees in Middle East and Africa are Frustrated by their Workplace Technology, states a study by Freshworks

New Freshworks study highlights the impact of inadequate workplace technology on mental health and stress levels of MEA employees, finds poor workplace technology places second only to salaries as a top factor causing negative impact on employee job satisfaction

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Companies resolved employee IT issues 23% faster in 2021

Report: Companies resolved employee IT issues 23% faster in 2021

Freshworks’ annual IT Service Management Benchmark Report reveals how automation, virtual agents, and chatbots helped companies delight employees in the remote and hybrid work era

Dubai, United Arab Emirates – 9th May 2022 – Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced the findings from its second annual Freshservice Service Management Benchmark Report which measured key performance indicators (KPIs) for the IT industry across 62 million tickets in 2021. The report revealed that global IT teams adapted to remote work in 2021, resolving employee tickets 23% faster than the year before as overall resolution time for IT tickets went down by seven hours. 

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Freshworks CRM for E-Commerce to Help Millions of Shopify Businesses Create More Delightful Customer Experiences

Freshworks CRM for E-Commerce to Help Millions of Shopify Businesses Create More Delightful Customer Experiences

Merchants can now integrate Freshworks CRM with their Shopify storefront to create engaging and personalized experiences across sales, support, and marketing

Dubai, United Arab Emirates –  April 27, 2022  — Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, today announced Freshworks CRM for e-commerce is now available in the Shopify App Store. The solution integrates directly with Shopify to provide its millions of merchants with a unified CRM that enables live conversational support, marketing and sales where and when consumers want to buy online.

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Freshworks Announces New Tiered Partner Program….

Freshworks Announces New Tiered Partner Program and Appoints Vice President to Lead Global Channel and Alliances and Accelerate Customer Success

Enhanced program serves the growing Freshworks community of more than 500 resellers and 350 independent software vendors

Dubai, United Arab Emirates – 6th April, 2022 – Freshworks Inc. (NASDAQ: FRSH), a software company empowering the people who power business, announced the launch of an enhanced partner program and the appointment of Hervé Danzelaud as vice president of Global Channel and Alliances to lead the growth of the company’s partner ecosystem. Danzelaud previously served as the head of Channels and Alliances for North America.

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