UAE, 17 September 2025 – Huawei has announced the launch of its new Service Upgrade Program in 2025, a long-term initiative that provides users with a comprehensive package of free support services. With this step, Huawei becomes the first consumer electronics company to introduce a model that removes traditional service fees and ensures customers receive a seamless, worry-free maintenance experience. By significantly lowering the maintenance costs typically borne by users, Huawei introduces a new consumer-centric service paradigm.

The free-of-charge Service Upgrade Program offers customers a range of benefits aimed at improving performance, extending the lifespan of devices, and reducing the overall cost of ownership. Customers can access expert consultation for setup and usage guidance, along with professional cleaning and refresh services that remove hidden dust and debris to maintain devices in optimal condition. Full performance diagnostics are also available to identify potential issues early, such as battery degradation, while the available system renewals ensure devices remain secure and up to date. For added convenience, Huawei also offer complimentary round-trip shipping for customers unable to visit a service center and prefer to send their devices in for repair.

All services are available free of charge at Huawei Authorized Service Centers across the UAE, and can be booked remotely through the My HUAWEI app, HUAWEI Support website, or HUAWEI Support service hotline. This convenience ensures that users can choose the method that best fits their schedule, whether by visiting a service center directly or arranging assistance from the comfort of their homes.