Salesforce Research: 91% UAE Analytics and IT Leaders Say They Struggle to Drive Business Priorities with Data

Report reveals 87% of UAE business leaders are worried about missing out on benefits of AI

Dubai, UAE — January 11, 2024 — Salesforce (NYSE: CRM), the global leader in CRM, has released its State of Data and Analytics report with key trends from over 10,000 analytics, IT, and business leaders across 18 countries, including the UAE.

DUBAI, United Arab Emirates, 13 September 2023 – Salesforce today shared the topline results from a forthcoming IDC study showing that the company and its partner ecosystem, fueled by the new wave of generative artificial intelligence (AI), will create a net gain between 2022 and 2028 of more than $2 trillion in business revenues and 11.6 million jobs. The study also identified the factors driving adoption of AI – led by improving productivity – and the biggest barriers to adoption, including the talent gap, data governance and risk management, cost, and trustworthiness and bias.

85% of customers in UAE want to know if they’re communicating with AI or a human – Salesforce report

Survey reveals that 77% of customers in UAE are concerned about companies using AI unethically

Dubai, UAE — 6 September, 2023 —  Salesforce (NYSE: CRM), the global leader in CRM, today released the new State of the Connected Customer report, sharing insights from 14,300  consumers and business buyers across 25 countries — including 650 from UAE.

IT Leaders Call Generative AI a ‘Game Changer’ but Seek Progress on Ethics and Trust

• 67% of senior IT leaders are prioritizing generative AI for their business within the next 18 months, according to Salesforce’s new Generative AI in IT Survey