Tag Archives: Freshworks

Technologies

AI Saves UAE Workers 4.5 hours Per Week, Freshworks Study

AI Saves UAE Workers 4.5 hours Per Week, Freshworks Study

Data analysis, content creation, text and audio translation, and writing and creating code are among the top 5 use cases for AI in the country

Dubai, United Arab Emirates – The UAE has once again demonstrated its global leadership in technology with the country, alongside India, leading globally in terms of both AI knowledgeability as well as usage levels. This is according to a new Freshworks report for which 7,000 employees were surveyed from 13 countries across the globe. The study found that the majority (84%) of UAE workers are comfortable using software applications enhanced with AI, while a 7 out of 10 consider themselves knowledgeable or experts on AI.

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Technologies

Freshworks Unveils New Data Center in UAE to Serve Customers Across Middle East and Africa

Dubai, UAE – June 27, 2024 –Freshworks Inc. (NASDAQ: FRSH) today announced the launch of its new data center, powered by Amazon Web Services (AWS), in the UAE. This underscores Freshworks’ commitment to driving innovation across the Middle East and Africa (MEA) by making it easier for businesses to harness the full power of its modern, AI-powered customer and employee service solutions.

“We are thrilled to further strengthen our presence in MEA with the new data center in UAE,” said Abe Smith, Chief of Global Field Operations at Freshworks. “This investment demonstrates our dedication to supporting the growth and digital transformation of businesses in the region.

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Technologies

Freshworks Appoints Mika Yamamoto as Chief Customer and Marketing Officer

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Freshworks Appoints Mika Yamamoto as Chief Customer and Marketing Officer

Former F5, Microsoft, Adobe executive brings stellar track record to lead new go-to-market function for the multi-domain global business software company

Dubai, UAE, December 2023 —Freshworks Inc., Inc. (NASDAQ: FRSH) today announced the appointment of Mika Yamamoto as the company’s Chief Customer and Marketing Officer. She will be responsible for leading the company’s global marketing and customer experience teams. Yamamoto comes to Freshworks from F5 (NASDAQ: FFIV) where she most recently served as the Executive Vice President and the Chief Marketing and Customer Engagement Officer, and led the company’s data, marketing, digital transformation, and customer experience efforts across all products, segments, channels, and geographies.

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