• The expansion of the Engagement Banking Platform includes a powerful set of natively embedded data/AI capabilities.
• Agentic AI will allow banks to unlock productivity gains across all their critical customer servicing and sales operations.
• High priority capabilities include Conversational Banking, Customer Lifetime Orchestration, Advanced Financial Insights, and AI-Augmented Customer Support.
• The Intelligence Fabric will leverage Backbase’s Grand Central Integration Platform-as-a-Service to unify data from diverse sources in a bank’s tech ecosystem.

Dubai, United Arab Emirates, October 07, 2024 – Backbase is excited to announce a major expansion of the Engagement Banking Platform with the introduction of the Intelligence Fabric layer, a powerful set of data and AI infrastructure and development capabilities that are now natively embedded in the platform. This groundbreaking launch is set to redefine how banks can harness the power of data and AI to unlock significant productivity gains within their business-critical customer servicing and sales operations.