Dubai, United Arab Emirates, July 2024: TruDoc Healthcare, a pioneer in the telehealth industry, today announced a landmark partnership with e& enterprise to transform healthcare communications in the MENA region. This collaboration introduces the innovative engageX solution powered by the NICE CXone platform, setting a new standard for patient care and service accessibility.

The integration of the engageX solution marks a major advancement in TruDoc Healthcare’s service delivery. With the deployment of this unified platform, TruDoc will be able to address patient inquiries seamlessly across multiple communication channels—including voice, chat, email, and video consultations—in a single interface. This integrated approach ensures comprehensive and consistent responses to all patient interactions, significantly enhancing patient engagement and satisfaction.

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