• Boomi to use ServiceNow solutions to deliver streamlined customer support and improved self‑service experiences
• ServiceNow to integrate Boomi’s industry‑leading API Management capabilities with Automation Engine for complete visibility across a user’s API landscape and enhanced governance

Paul Fipps, president, global industries and strategic growth at ServiceNow

Dubai, UAE — August 07, 2024 — ServiceNow (NYSE: NOW), the AI platform for business transformation, and Boomi, a leader in intelligent integration and automation, have announced a strategic commitment to jointly elevate customer experiences through AI‑powered self‑service with solutions including ServiceNow Technology Provider Service Management (TPSM). In addition, as a key customer of ServiceNow, Boomi will use ServiceNow App Engine to deliver streamlined customer support and improved self‑service. ServiceNow will also integrate Boomi’s next‑generation and industry‑leading Application Programming Interface (API) Management (APIM) capabilities with Automation Engine for complete visibility across a user’s API landscape and enhanced governance.

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