No-show rates drop by 75%; nurses gain back over an hour daily for core care activities

Dubai, UAE – July29, 2025: Exotel, a leading customer engagement platform, has partnered with Medcare—one of the UAE’s premier healthcare providers—to successfully implement its automated communication solution. In their continuous quest to drive excellence, managing patient appointments and optimizing staff utilization emerged as key operational priorities. The collaboration has resulted in significant improvements in appointment management, a reduction in patient no-shows, enhanced staff efficiency, and an overall boost to the patient experience.