• GCC citizens show a 22% higher adoption of digital services with an 81% satisfaction rate, surpassing the global average.
• 76% of GCC citizens embrace AI-powered government services, with virtual assistants and personalized solutions leading to adoption.
• 42% of GCC respondents expect government services to meet or exceed private-sector standards.

Rami Mourtada, Partner & Director of Digital Transformation, BCG.

UAE Dubai, December 9, 2024 — The latest report from Boston Consulting Group (BCG) highlights the Gulf Cooperation Council (GCC) region’s exemplary performance in digital government services, with Saudi Arabia, Qatar, and the United Arab Emirates (UAE) achieving global leadership in citizen satisfaction. This sixth edition of BCG’s GCC Digital Government Citizen Survey illustrates the growing integration of digital services into daily life across the region, setting new benchmarks for efficiency and accessibility in public service.

Dr. Lars Littig, Managing Director & Partner, BCG, and EMESA Leader of BCG’s Center for Digital Government.

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