• Contact Centre will enhance CBD’s capacity to deliver seamless, omni-channel customer experiences across the UAE
• Landmark initiative supports the UAE’s financial-sector Emiratisation objectives and aligns with RAK Vision 2030

Ras Al Khaimah, United Arab Emirates, 18 November 2025: Commercial Bank of Dubai (CBD), one of the UAE’s leading financial institutions, has officially inaugurated its new Customer Contact Centre in Ras Al Khaimah.

The inauguration was attended by H.E. Ahmad Abdulkarim Julfar, Chairman of CBD, Dr. Bernd van Linder, CEO of CBD, members of the Board along with other esteemed guests.

Continue reading Commercial Bank of Dubai opens Customer Contact Centre in Ras Al Khaimah, advancing Emiratisation priorities and elevating customer experience →

• CBD is pioneering a large-scale rollout of Microsoft’s Copilot to over 800 employees

• As an early adopter of Microsoft Copilot, CBD’s Promptathon aims to harness the power of prompt engineering to drive internal efficiencies and enhance ‘ways of working’

Dubai, UAE; January 30, 2025: Commercial Bank of Dubai (CBD), one of the UAE’s leading financial institutions, today hosted a Microsoft Copilot Promptathon event, partnering with the Microsoft Innovation Hub, aligning with the UAE’s vision to lead in the adoption and innovation of Artificial Intelligence (AI) solutions. The event marks the beginning of CBD’s large-scale rollout of Microsoft’s Copilot to over 800 employees.

Facilitated by Microsoft along with CBD’s Data & AI team, the CBD Promptathon complements Dubai’s ‘One Million Prompters’ initiative, which aims to train one million individuals in AI prompt engineering. This strategic alignment with the governmental vision demonstrates CBD’s commitment to achieving Dubai’s ambition to serve as a global AI hub as well as to foster technological innovation in the financial sector.

Continue reading Commercial Bank of Dubai advances UAE’s AI vision through Copilot ‘Promptathon’ with Microsoft →

Commercial Bank of Dubai Names Quality Kiosk as Exclusive Partner to Develop CBD’s Testing Centre of Excellence as part of its Technology Strategy Refresh Initiative

QK created the Dubai financier’s first quality and reliability TCoE

Dubai, UAE May 8^th, 2024: QualityKiosk Technologies (QK), a global leader in reliability engineering solutions, is broadening its partnership with Commercial Bank of Dubai (CBD) to enhance the bank’s digital experiences to its customers.

Continue reading Commercial Bank of Dubai Names Quality Kiosk as Exclusive Partner to Develop CBD’s Testing Centre of Excellence →