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Business & Investments

GCC Digital Government Services Set Global Standard in Citizen Satisfaction and Emerging AI Adoption, BCG Report Reveals

  • GCC citizens show a 22% higher adoption of digital services with an 81% satisfaction rate, surpassing the global average.
  • 76% of GCC citizens embrace AI-powered government services, with virtual assistants and personalized solutions leading to adoption.
  • 42% of GCC respondents expect government services to meet or exceed private-sector standards.

Rami Mourtada, Partner & Director of Digital Transformation, BCG.

UAE Dubai, December 9, 2024 — The latest report from Boston Consulting Group (BCG) highlights the Gulf Cooperation Council (GCC) region’s exemplary performance in digital government services, with Saudi Arabia, Qatar, and the United Arab Emirates (UAE) achieving global leadership in citizen satisfaction. This sixth edition of BCG’s GCC Digital Government Citizen Survey illustrates the growing integration of digital services into daily life across the region, setting new benchmarks for efficiency and accessibility in public service.

Dr. Lars Littig, Managing Director & Partner, BCG, and EMESA Leader of BCG’s Center for Digital Government.

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Business & Investments

UAE’s Etisalat Secures Position as Fourth Highest Value Creator in Global Telecommunications, BCG Report Finds

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UAE’s Etisalat Secures Position as Fourth Highest Value Creator in Global Telecommunications, BCG Report Finds

  • Etisalat has realized a USD $18 billion value increase from 2019-2023, marking a substantial global impact
  • GenAI emerges as the latest value-enhancer for global telcos, transforming customer support into a cost-effective, efficiency-driven domain.

Dubai, May 14, 2024— Etisalat, a leading telecom operator in the United Arab Emirates (UAE), has been identified as the fourth highest value creator globally in the telecommunications sector, according to the Boston Consulting Group’s (BCG) 2024 Telco Value Creators Report. With a substantial USD $18 billion in value created between 2019-2023, Etisalat has achieved a significant milestone on a global scale.

The BCG report, titled “A New Formula for Success: The 2024 Telco Value Creators Report,” explores how telecommunications players have overcome challenges, such as stagnant revenue streams and varying investment returns, particularly from sizeable outlays like 5G networks. Despite these sector-wide difficulties, Etisalat UAE has excelled by employing a comprehensive strategy to foster growth.

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