Customer Experience Live Intelligence Report 2025 reveals 89% of organizations are investing in AI-powered experiences and predictive analytics as companies move from reactive service to intelligent, adaptive engagement.

May 15, 2025; Dubai, UAE – In a region undergoing a digital renaissance, AI — and more critically, AI-powered experiences and Agentic AI — have emerged as the defining force behind customer experience transformation. This paradigm shift took center stage at the Customer Experience Live Show Middle East 2025, the region’s most prestigious CX leadership gathering, where the newly released Customer Experience Live Intelligence Report 2025 outlined how enterprises are leveraging intelligent systems to not just automate, but think, act, and adapt independently.