ADDED enhances consumer protection efforts

·       Settling 83.4% of consumer complaints despite their increase by 6.9%

·       Consumer complaints related to goods and services valued at AED26.64 million

·       Car maintenance and spare parts complaints increased by 54% reaching 1,493 cases

Abu Dhabi- 4 March 2024:

The Abu Dhabi Business Centre, part of the Abu Dhabi Department of Economic Development (ADDED), has reported a growth of 83.4% in the number of resolved consumer cases during 2023, reflecting the effectiveness of its efforts to enhance consumer rights and the business sector’s vitality.  

According to the Abu Dhabi Business Centre’s data, the number of consumers complaints in the Emirate has reached 24,833 complaints in 2023, up 6.9% from 23,232 cases in 2022 while the estimated total value of goods and services of the reported complaints was AED 26.64 million.

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