Dubai, UAE – August 06, 2025 — Zoho Corp., a leading global technology company, today revealed that, as per its latest survey titled The UAE Retailer Survey, conducted by Zoho Commerce, 70% of UAE retailers are now integrating digital tools into their physical stores, signalling a major shift toward omnichannel retail. The survey, which gathered insights from over 300 businesses, highlights the key trends, opportunities, and challenges in the UAE’s retail segment.

Prashant Ganti, Vice President, Global Product Strategy, Finance & Operations, Zoho.
“The retail sector in the UAE is taking a more holistic and intelligent approach to commerce,” says Prashant Ganti, Vice President, Global Product Strategy, Finance & Operations, Zoho. “Our study shows retailers are building unified experiences by combining other online and offline channels, reflecting a trend in how a modern consumer purchases. As the country’s retail sector continues its digital evolution, businesses that invest in the right tools, including AI to enhance buyer experience will lead the next wave of growth. Zoho is committed to supporting this evolution with our solutions like Zoho Commerce that help businesses build, market, and manage their online stores with ease, provide personalised customer experiences, and sell globally across multiple channels.”


