Dubai, July 29 2025:Joyalukkas, one of the world’s largest jewellery retailers with over 175 showrooms across 11 countries, has partnered with Zoho to drive a large-scale digital transformation of its global retail operations. In the first phase, the company implemented Zoho’s Customer Experience Platform across more than 100 stores in India and 27 stores in UAE, unifying sales and service functions, centralising customer data and enhancing operational agility. The platform is also deployed across Joyalukkas’ 10 international markets, including the United Kingdom, United States, Singapore, and Malaysia.

Powered by contextual intelligence, the platform enables personalised, real-time engagement and establishes a scalable foundation for customer experience innovation across global markets.




