Dubai Chambers’ Service Excellence Programme achieves significant growth in mystery shopper reports and applicant numbers
- 2,422 mystery shopper reports issued in Q1 2025, marking YoY growth of 23.8%.
- Service Excellence Programme applications surged by 42.4% in Q1 2025, demonstrating strong private sector interest in enhancing customer experience.
- Programme expanded to include the evaluation of customer experience in concept stores and the insurance sector, as well as the assessment of service quality provided by businesses through the LinkedIn and TikTok platforms.