Freshworks Report Reveals Massive Opportunity for IT Leaders Leveraging AI 

The annual “State of Workplace Technology” report finds IT is managing 71% more software than last year and using AI to combat growing software complexity

Dubai, UAE (Sept. 28, 2023) — Freshworks Inc. (NASDAQ: FRSH) today released the findings of its second annual “State of Workplace Technology” report, which found a 71% increase in the number of software applications on IT team’s work computers over the last year^[1]. To manage this spiraling complexity, the report found that IT pros—especially senior leaders and younger generations—are embracing AI to automate workflows and boost efficiency with 86% of IT pros reporting that their organizations are already using AI.

AI is poised to save companies time and money

While IT departments are expected to grow this year^[2], it doesn’t mean they need to spend more. Freshworks found that companies in the U.S. could save $15,603 per IT employee each year using AI to eliminate time wasted on repetitive tasks. This means that an enterprise-sized company with at least 5,000 employees and an average of 200 IT professionals on staff could save a minimum of $3.1 million annually using AI. The survey also revealed:

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