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More than half of bank consumers interact on mobile apps post COVID, shows Verloop.io study

More than half of bank consumers interact on mobile apps post COVID, shows Verloop.io study

  • Verloop.io conducted the research by analyzing two million queries across 20 brands across theMiddle East, India and Southeast Asia (Malaysia, Indonesia, Singapore, and Philippines).
  • 74% of customers say they’ve used multiple channels to start and complete a transaction.
  • Conversational AI / NLP can help customers satisfaction improved by 65%
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