Laurent A. Voivenel Highlights the Potential Benefits and Dangers of AI at Hospitality Innovation Summit 2023

16 March 2023

Like all businesses, Artificial Intelligence (AI) is becoming an integral part of the hospitality industry. Speaking on the panel “Hotel Innovation: How to Ensure Relevance Today and Tomorrow,” Laurent A. Voivenel, Senior Vice President – Operations & Development, EMEA & India; Senior Vice President – Group Human Resources & Talent Development, Swiss-Belhotel International highlighted the potential benefits and risks of AI.