RAK E-Government Authority finishes its first stage of the cloud transformation project powered by SAP

RAK E-Government Authority finishes its first stage of the cloud transformation project powered by SAP to benefit citizens and residents

Photo caption: Eng. Ahmed Saeed Al Sayyah, General Manager of RAK Electronic Government Authority (center), Zakaria Haltout, Managing Director, SAP UAE, Max Smulowicz, Head of ERP at RAK Electronic Government Authority and Marwan Zeineddine, Head of Public Sector, SAP UAE, with teams from RAK EGA and SAP UAE.

RAS AL KHAIMAH, United Arab Emirates — 22 May 2023 — The Ras Al Khaimah e-Government Authority (EGA) has finished the  first stage of a cloud transformation project supported by global technology company SAP SE (NYSE: SAP) to modernize its systems, increase efficiencies and reduce total cost of ownership, while ultimately enhancing government services delivered to citizens and residents.

EGA has implemented RISE with SAP to experience the benefits of cloud computing at an accelerated pace while reducing cyber risks. To ensure business continuity, the project is taking place in two phases. The first phase, completed in December 2022, included upgrading the current SAP core ERP solution to S/4HANA, while migrating from on-premise servers to the RISE-managed cloud. The second phase, which started in January 2023, involves migrating all other SAP systems to the cloud with RISE, while providing the new available offerings from SAP to the users, first and foremost SAP BTP (Business Technology Platform) and the SAP Analytics Cloud.

Eng. Ahmed Saeed Al Sayyah, EGA General Manager, explained, “This cloud transformation project is aligned with the UAE’s focus on leveraging technological advances as well as RAK and the Electronic Government Authority’s vision and values. Cloud computing enhances our ability to provide smart services and integrated e-government solutions that promote a better life for our citizens and residents. With stronger foundations for our business processes, we are able to focus more of our time and attention on the core services we deliver to the people of RAK and the government departments, and furthering RAK’s Vision 2030 for government services. Moreover, the cloud-based S/4HANA solution provides full visibility on all activities, as an innovative, adaptable platform that enables us to respond rapidly to challenges and opportunities.”

This digital transformation represents a continuation of the EGA’s existing relationship with SAP as, until now, it has been managing RAK’s main government operations through SAP’s on-premises ERP systems and solutions.

Zakaria Haltout, Managing Director, SAP UAE, said of the digital transformation, “This is a truly collaborative project; we worked very closely with the EGA to ensure our approach results in continuity of services, decreases total cost of ownership and is flexible within the fast-moving public sector environment. Cloud computing is becoming critical for government organizations around the world, enabling them to tap into and analyze data more effectively, and to leverage technologies that can drive new insights, as well as automate tasks and deliver enhanced, quicker and more personalized services. As an early cloud adopter among governments, the EGA is fully aligned with the UAE’s agenda and has implemented a system that enables continuous transformation and enhancements for the benefit of all residents in the emirate.”

Among its functions, the EGA provides centralized IT-related services to RAK government departments in the areas of Digital Network Infrastructure; IT Support; Cyber Security; Finance, Procurement and HR ERP; Technical Project Management; Online Services Management; Training Programs and IT Consulting.

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About SAP

SAP’s strategy is to help every business run as an intelligent, sustainable enterprise. As a market leader in enterprise application software, we help companies of all sizes and in all industries run at their best: SAP customers generate 87% of total global commerce. Our machine learning, Internet of Things (IoT), and advanced analytics technologies help turn customers’ businesses into intelligent enterprises. SAP helps give people and organizations deep business insight and fosters collaboration that helps them stay ahead of their competition. We simplify technology for companies so they can consume our software the way they want – without disruption. Our end-to-end suite of applications and services enables business and public customers across 25 industries globally to operate profitably, adapt continuously, and make a difference. With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improve people’s lives. For more information, visit www.sap.com.  

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This document contains forward-looking statements, which are predictions, projections, or other statements about future events. These statements are based on current expectations, forecasts, and assumptions that are subject to risks and uncertainties that could cause actual results and outcomes to materially differ. Additional information regarding these risks and uncertainties may be found in our filings with the Securities and Exchange Commission, including but not limited to the risk factors section of SAP’s 2022 Annual Report on Form 20-F.

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