talabat UAE reports its 2021 business results with over 60% YoY increase in orders across its portfolio

talabat UAE reports its 2021 business results with over 60% YoY increase in orders across its portfolio

  • talabat UAE reports over 60% growth in orders, in addition to over 30% increase in customer base in 2021
  • The online ordering platform recorded two million new app downloads in 2021 and today has over 17,000 restaurant partners across all seven emirates
  • The organisation also facilitated the donation of AED 2,450,573 worth of in-app donations by its customer, equivalent to 564,718 meals, to charitable causes in 2021 in partnership with trusted local and international charity entities

Dubai, UAE, 3 March, 2021: talabat, the UAE’s leading local tech organisation, revealed its year on year business performance and corporate social responsibility impact report, reflecting a growth of over 60% in orders across its portfolio, which includes food, groceries and other non-food verticals, as well as a growth of over 30% in its customer base with over two million new app downloads registered in 2021.

talabat today is present across all seven emirates, providing over 17,000 restaurant partners on its platform with a tech solution to enhance their online reach, in addition to data and tools to scale their business while giving them access to the company’s wide logistics network and industry expertise. talabat was the first online food delivery platform to expand its operations to Zayed City, Al Dhafra region in Abu Dhabi in the first half of 2021.

In 2021, the business results were driven by a growth of over 100% in non-food orders, with talabat Mart (tMart), talabat’s own q-commerce and dark store concept, witnessing a growth of more than 70% in orders, and expanding its presence across all seven emirates with more than 25 stores strategically placed to meet the growing demand.

Tatiana Rahal, Managing Director, talabat UAE, commented: “We are delighted to report strong year on year performance as we grow and expand our business.  As a tech company, data plays a crucial role in our growth, steering our efforts to improve our services and fill market gaps to provide value, convenience and ease for our stakeholders across our operations, and on every level.  Supporting SMEs has also been a big focus for us, and we have done this through strategic partnerships with the departments of economic development in Dubai, Ras Al Khaimah and Umm Al Quwain. This is an area we are continuously looking to enhance as part of our efforts to empower business owners in the Emirates.”

“2021 was an important year for the company, and with growth comes an increased sense of responsibility to give back to the communities we operate in, as well as our growing fleet of riders who continue to be at the heart of everything we do. It gives me so much pleasure to see how we utilise our platform for good, allowing consumers to share their appreciation to riders by tipping them, and to communities in need in the UAE and across the world through their generous donations.”

“Looking ahead to 2022,  we see a positive outlook for the UAE market as the country spearheads projects in different sectors with the support of its visionary leadership. It was an absolute privilege for us to be part of Expo 2020 Dubai as the Official Online Food Delivery Provider and we are excited to forge new relationships with private and public entities, launch new projects and be part of the Emirates’ success journey as it continues to bolster its position on the world map.” 

talabat also ramped up its social corporate responsibility efforts in 2021 as it believes in the importance of giving back to the communities, an essential part of the company values as the business continues to grow.

The organisation reported AED 2,450,573 worth of in-app donations by its customer, equivalent to 564,718 meals, to charitable causes in 2021 and in collaboration with local and global entities including the Emirates Red Crescent, World Food Programme, UN Higher Commission for Refugees (UNHCR), UAE Food Bank and Dubai Culture.

Note: At talabat, we believe in the important role that riders play and keep them at the heart of everything we do, therefore, we have created a dedicated annual talabat UAE rider report that includes all initiatives launched for riders in 2021 pertaining to: road safety, health and wellbeing, rider experiences, and financial inclusion and digital literacy. Click Here to download the talabat UAE Annual Rider Report.

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