Gartner Predicts At Least 85% of Governments Without a Total Experience Strategy by 2023, Will Fail to Transform Services
Governments Need to Focus on Scaling Digital Initiatives through Hyperautomation, Decision Intelligence, and Composable Technologies and Principles
DUBAI, UAE., December 20, 2021 – By 2023, at least 85% of governments without a total experience (TX) strategy will fail to successfully transform government services, according to Gartner, Inc. Governments that continue to focus on citizen and employee experience initiatives separately will miss out on essential synergies to effectively transform their services.
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