India Palace Restaurant wins The Best Service Performance outlet award –Dubai Service Excellence Scheme 2021
Dubai: India Palace Restaurant, the authentic Indian fine dining brand of SFC Group, received the Best Service Performance Outlet Award 2021(DSES) from the Dubai Department of Economic Development at a virtual event on June 28, 2021. The 27th Dubai Service Excellence Scheme was held on Monday under the patronage of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai. The Award honors organizations for their outstanding commitment to continuous quality improvement, performance in service and business excellence.
India Palace RAK Mallreceived the prestigious Best Service Performance Outlet Award for practicing and exceeding the service standards prescribed in the Dubai Service Excellence Scheme (DSES). The Dubai Service Excellence Scheme, an initiative by the Department of Economic Development promotes excellence in customer service quality in the private sector. The award is to recognize the ultimate achievement in service excellence.
The India Palace restaurant is also the recipient of the Dubai Human Development Appreciation Award (DHDAA) – 2020 and the Dubai Quality Appreciation Award in 2019 with the distinction of being the first restaurant group to receive the award. The award was accorded with the Quality Appreciation Certification from Sheikh Khalifa Excellence Award in 2018 and the Dubai Service Excellence Scheme Award in 2015, 16, 17, 18 and 2020 as well.In 2020 India Palace became the first ever restaurant to achievetheDSESin Hospitality and Entertainment Sector with an outstanding score of 102 points.
The award is just the latest in a line of successes for India Palace. The restaurant is now the largest authentic heritage dining chain with 12 outlets across the UAE. The cuisine of India Palace has been inspired by the essence of Indian North West frontier traditions. The lingering aroma of deliciously prepared fine and exotic cuisine is formulated by secret recipes handed down from the great Mughal kitchens.
“We received this award because we are consistent,” Mr. Kesavan Muraleedharan, MD, SFC group said on winning the award. “Because we have a very high commitment to quality and we are very serious about what we are doing. We care deeply about making sure that our guests and our employees are getting the best of us all the time, every day, every shift, every meal.”
India Palace allows its visitors to experience the authentic Indian delicacies in a traditional atmosphere. Quality and customer service are of utmost priority. Special trainings are undertaken to make sure the standards are met beyond customer expectations.
Spread across Abu Dhabi, Dubai, Sharjah & Ras Al Khaimah, India Palace serves authentic Indian cuisine in luxurious traditional splendor, reminiscent of the bygone Mughal Era.