Bots answer over 62% of customer queries satisfactorily in a post-Covid world, reveals Verloop.io study

DUBAI – Nov 19, 2020: Bots have been satisfactorily answering 62 per cent of customer queries in the e-commerce industry, reveals a new study conducted by the world’s leading customer support automation platform Verloop.io. This study becomes significant as it highlights the steady growth in the number of online transactions since the emergence of Covid in the world.