Dubai Government Workshop signs MoU with Al-Futtaim Lexus

Dubai Government Workshop signs MoU with Al-Futtaim Lexus

Agreement aims to provide best services to customers in line with Dubai Plan 2021

UAE, December 05, 2019 – The Dubai Government Workshop (DGW) has signed a Memorandum of Understanding (MoU) with Al-Futtaim Lexus for the maintenance of DGW’s Lexus vehicles. The agreement illustrates the shared commitment of both parties to advance customer service, ensure the delivery of safe vehicles, and provide leading car services in the emirate in line with Dubai Plan 2021.

As per the MoU, Al-Futtaim Lexus will maintain DGW-owned Lexus vehicles at the latter’s headquarters every 10,000 kilometers or six months as per the Lexus maintenance service standards. Additionally, DGW will obtain spare parts from Lexus dealerships in the UAE only, whether the spare parts will be used for the vehicles serviced at Al-Futtaim Lexus Service Center or at DGW facility. 

H.E. Fahad Ahmed Al Raeesi, Deputy CEO of Dubai Government Workshop, said: “The MoU with Al-Futtaim Lexus is an integral part of our continued collaboration that has touched on various aspects of our core operations. Our partnership has allowed us to exchange expertise and technical capabilities, provide the latest innovations and emerging technologies in the automotive world, and develop services in line with current and future requirements of our respective customers.”

Mohammed Maktari, Managing Director, Al-Futtaim Lexus, said: “We appreciate the confidence that DGW places in our Lexus vehicles. This continued agreement with DGW reinforces our long-term partnership and represents an important step towards an enhanced and dedicated service experience, through our qualified team of Lexus technicians. We are confident in extending to our partners world-class maintenance and repair services, in line with Lexus’ standards.”

Al Raeesi concluded: “We remain keen on strengthening our cooperation with various entities in the UAE’s automotive sector such as Al-Futtaim Lexus  as part of our ongoing bid to deliver excellent and leading services to our customers according to the highest global standards and best international practices. This commitment is aligned with the vision of H.H. Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.”

Under the agreement, DGW will assign a safe working area equipped with internet access and a dedicated spare part space at its headquarters for the Al-Futtaim Lexus employees. The fast internet access will enable the employees to send requests for technical support or the needed spare parts, among others, to their main office to effectively and efficiently carry out the maintenance and repair services as per the contract.


Notes to the Editor

About Al-Futtaim – Lexus

Since its debut in 1989, Lexus has earned a worldwide reputation for high-quality products and exemplary customer service. Lexus is the hybrid leader among luxury brands, offering hybrid cars that provide the best in innovative technology and premier luxury. 


The evolution of Lexus is reflected in the progressive designs of its new vehicles. The signature spindle grille, dynamic light treatments and sculptured lines create a distinctive look of luxury for Lexus. In the UAE, Lexus is exclusively distributed by Al-Futtaim Motors and has an extensive line-up of sedans, SUVs, a coupe and a high-performance car. 


The sedan line-up includes CT, IS, ES, GS, GS h, LS and LS h while the SUV range includes the NX, RX and RX h, GX and LX. The coupe is RC and the F marque line produces RC F and GS F high-performance cars. For more details please visit; and


About Al-Futtaim Automotive

Al-Futtaim Automotive, one of the main four operating divisions within the UAE-based Al-Futtaim Group of companies, is a conglomerate of motoring-related businesses, franchising some of the world’s most-recognised automotive brands and services.


Operating in several countries across the Middle East, Asia and Africa and empowered by around 11,000 associates, the UAE-headquartered Group’s services span across distribution of new and used vehicles, manufacturing, leasing, logistics and aftersales.


Ranging from passenger cars to SUVs, commercial vehicles, industrial and construction equipment as well as motorbikes and quads, Al-Futtaim Automotive Group offers an integrative customer-centric experience for motorists, fleet operators and contractors alike, and strives to become the leader in tailor-made mobility solutions.


About Al-Futtaim

Established in the 1930s as a trading business, Al-Futtaim today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates.


Structured into four operating divisions; automotive, financial services, real estate and retail; employing more than 42,000 employees across 25 countries in the Middle East, Asia and Africa, we partner with over 200 of the world’s most admired and innovative brands. 


Al-Futtaim’s entrepreneurship and relentless customer focus enable the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.


By upholding our values of respect, excellence, collaboration, integrity; Al-Futtaim continues to enrich the lives and aspirations of our customers each and every day. For more information visit: 



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