Avaya Envisions The Future Of Life-Saving Healthcare Technologies

Avaya Envisions The Future Of Life-Saving Healthcare Technologies
Avaya appeals for partners as it sets out its smart city vision for provisioning next-generation emergency healthcare

Dubai, United Arab Emirates – April 03, 2019 – Avaya Holdings Corp. [NYSE: AVYA] is appealing to emergency services organizations and device manufacturers to share in its vision for the future of life-saving emergency healthcare technologies.

To be explained at the upcoming EENA Conference taking place in Dubrovnik, Croatia, from April 10-12, this vision involves, among other innovations, the creation of next-generation emergency response technologies, such as connected automated external defibrillators (AEDs). By fitting the devices with sensors and having them directly connected to public safety answering points (PSAPs), these technologies could become dramatically more effective for saving lives.

“When it comes to AEDs specifically, currently all we have is apps that point you towards the closest defibrillator wherever you are. But the devices aren’t connected. There’s no way of telling, ahead of time, whether or not they’re functioning. What’s more, the people who are most likely to use these devices – normal citizens who happen to be in the area where an emergency takes place – aren’t trained in how to use them,” said Markus Bornheim, Practice Lead – Public Safety and Emergency Services, Avaya International.

“To address this, the idea is for the devices to be connected to local emergency response communications systems. This way, they can send status updates on battery life, on routine checks, and on the status of the device when it is in active use, with prompts such as ‘AED housing opening’ and ‘panels loaded’. This gives PSAP agents full visibility over the resources at their disposal, while also enabling them to guide members of the public through the process of operating the device.”

As envisioned by Avaya, such a system would be connected to PSAP agents via the Avaya Intelligent Experiences (IX) communications platform, which enables organizations to integrate their own hardware and applications with Avaya’s unified communications and contact center capabilities, and is already being used by governments across the world for emergency response services. With this in mind, Avaya is appealing to application developers, government organizations, and AED manufacturers to explore partnership opportunities that could create the next generation of these life-saving devices.

These calls for collaboration on life-saving technologies come as many countries around the world, ramp up their ability to provide faster and easier methods of communication with emergency services.

Avaya is working with governments around the world on trialling and deploying emergency services solutions that enable the integration of features such as location-based emergency call routing, policy-based emergency call routing and video calling. In Portugal, 112 services can now receive, interpret and respond to messages sent through eCall thanks to Avaya technology. And in the United States, Avaya communications solutions are the first to provide location discovery for devices and place that data into a national Next Generation 911 (NG911) repository.

– ENDS –

Photo Caption: Avaya Emergency Services

About Avaya
Businesses are built on the experiences they provide, and every day millions of those experiences are built by Avaya (NYSE: AVYA). For over one hundred years, we’ve enabled organizations around the globe to win – by creating intelligent communications experiences for customers and employees. Avaya builds open, converged and innovative solutions to enhance and simplify communications and collaboration – in the cloud, on-premise or a hybrid of both. To grow your business, we’re committed to innovation, partnership, and a relentless focus on what’s next. We’re the technology company you trust to help you deliver Experiences that Matter. Visit us at www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements
This document contains certain “forward-looking statements.” All statements other than statements of historical fact are “forward-looking” statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as “anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,” “intend,” “may,” “might,” “our vision,” “plan,” “potential,” “preliminary,” “predict,” “should,” “will,” or “would” or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company’s Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company’s filings with the SEC that are available at http://www.sec.gov. The Company cautions you that the list of important factors included in the Company’s SEC filings may not contain all of the material factors that are important to you. In addition, considering these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.

Source: Avaya Newsroom

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners


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