Zoho Bets Big on Middle East, Opens an Office in Dubai
Adds AI and Analytics Functionalities to Its All-in-One Suite, Zoho One
Dubai—October 17, 2018: Strengthening its presence in the region, Zoho, provider of cloud-based business applications, has opened an office in Dubai to take care of its regional operations. It is working closely with local partners to reinforce its relationship with customers here and hiring more partners in the country to further expand its reach, while also participating in and organizing more events.
“The opening of the Dubai office is part of our commitment to expand in the region,” said Hyther Nizam, VP of Product Management, Zoho Corp. “We are localizing all our products to suit the regional needs and making them available in AED to simplify the payment. We are also translating thousands of pages on our website to Arabic for better serving the local business community.”
Zoho also announced updates to its all-in-one suite, Zoho One, which was launched in UAE earlier this year. Company’s customer relationship management solution Zoho CRM, accounting application Zoho Books that helps companies file their VAT, business process automation software Zoho Creator and human resource management software Zoho People, which are the best-selling products in the country, are among the 40 applications that comprise the Zoho One suite.
Now, Zoho One is enabling a new set of capabilities that bridge the gap between different departments and roles within an organization: Zia—Zoho’s AI—will soon respond to user queries by combining information from multiple apps; Zoho One’s new Analytics delivers a deeper, more contextual picture of business operations by blending data from apps across the suite; and a new unified Search feature can execute across multiple applications, bringing back richer results that significantly reduce the time and effort needed to find the right data.
The average Zoho One customer enables 16 applications for their business, often replacing software from different vendors, preferring instead to run their business from a single cloud platform.
“We are seeing rapid adoption of Zoho One around the globe. Customers will use multiple apps from a single suite, if those apps work together more deeply than a patchwork of products from different vendors,” said Nizam. “We see customers combining data from different Zoho and third-party apps—like email campaigns, CRM, customer support, and accounting—to generate new insights and make better decisions. Zoho One has already replaced more than 650 different products, and that number will only grow as we release even more new apps.”
New Capabilities Added to Zoho One
Analytics: The new Zoho One Analytics tab provides analytics across Zoho’s suite of business apps. Business owners, CXOs and managers can now track KPIs and trends from one tab, helping them to make more informed decisions. Users can create their own custom reports and dashboards to blend data from different business apps and do cross-functional analytics. For example, a CEO or Sales VP can see not just the revenue numbers for different accounts, but also the number of support tickets pending and, the first response and resolution times, all in one place. Currently, there are over 500 pre-built reports and dashboards available across applications. Users can also import data stored in third-party applications and analyze it along with the data from Zoho’s internal apps.
Zia for Zoho One: Zia, the AI-powered assistant, functions across various applications, pulling data from different departments to provide the right contextual information. Using simple commands, Zia can handle complex queries. Drawing information from Zoho CRM and Zoho Desk, Zia can tell users how many customers in the sales pipeline have an open support ticket. Similarly, Zia can generate a chart that displays revenue-per-employee trends for the last five years by fetching figures from Zoho Books and Zoho People. Zoho also plans to open up the Zia Platform for Zoho One users, allowing them to extend Zia with custom skill sets built to address their specific needs.
Zia Search: On average, knowledge workers spend 30% of their workday searching for information, according to an IDC research paper. The new Zia Search lets users search across all their Zoho apps instantly, dramatically improving information access within an organization. Zia Search was built from the ground up with an understanding of each application’s domain, design and authorization rules, making it possible to display a more relevant, richer set of results. Zia Search also offers a results preview as well as contextual actions so users can utilize their results without having to leave the search window.
Zoho Concierge: The Zoho Concierge is a free service available exclusively to Zoho One customers. A dedicated team helps customers by mapping their business processes and advising them on how best to optimize Zoho One for their particular needs.
Pricing and Availability
Zoho One is available immediately in plans starting from 100 AED. More information is available at zoho.com/one.
Zia for Zoho One is not currently available. The analytics feature will be rolled out in phases, whereas Zia Search is available immediately at search.zoho.com. Zoho One App for Admins can be downloaded from the Google Play Store and Apple App Store.